Return SHIPPING Refund Policy

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Payment Methods

For orders placed through our website, we only accept Visa, MasterCard, Discover, and American Express. Online orders currently only accept a single form of payment. We can process split payments on phone orders. For orders placed by phone, we accept Visa, MasterCard, Discover, American Express, and C.O.D. (Collect On Delivery). HK KNIVES STORE OFFERS 30 Day 100% Money Back Guarantee WE OFFER FREE SHIPPING ON USA ORDERS - UNLESS OTHERWISE STATED. Your merchandise will ship in 1-2 business days and, in some cases depending of the hour in which you placed the order(s) the same business day. You may expect a regular shipping. 

C.O.D. orders will be charged an additional $19.00 C.O.D. fee. This fee is charged by FedEx and will be included in the total that you are given by phone. The C.O.D. fee is nonrefundable. C.O.D. shipments must be paid for by either a Cashier's Check or Money Order. Cash and personal checks will not be accepted by FedEx for C.O.D. payment.

Telephone Orders

We welcome telephone orders. Please use our toll free number, 1-800-961-8764. Our operating hours for telephone orders are as follows:

Monday through Thursday 8:30 AM until 9:30 PM

Friday 8:30 AM until 8:30 PM

All times are Pacific

Returns

Please be aware we do not accept returns on used merchandise.

We accept returns within 15 days of the package being received. If you are making a return outside of this time, or if you have any questions or concerns about making a return, please feel free to call our Customer Service department at 1-800-961-8764.

Information & Inventory Checks

We try to provide all the answers that we can in this portion of our web site and in the item descriptions for products. If we have missed a detail and/or you still have question please call our information line, 1-800-961-8764. or email us at sales@hkknivesstore.com. We will attempt to answer your questions as completely as possible.

Pricing & Typographical Errors

All prices are subject to change without notice. We are not responsible for typographical errors or price misprints contained on this web site or in our printed ads.

Stock Availability & Backorders

Product availability on our website is live. In the case that an item you have ordered is out of stock, you will be notified by email letting you know what item or items are out of stock and your new total.

If you would like to be notified when an out of stock item is available, you may click on the email notification to the right of the item. Please note, you will need have created an account and be logged in to utilize this feature. This will give you the option to receive an email when the item returns to stock. This feature is not an order or backorder, and does not hold pricing. It is a simple reminder that an item you were interested in is now available.

* Please note, this email notification is part of a scheduled event. It is possible to sell out before the emails are triggered.

We gladly accept backorders for most products, and also try to hold sale prices whenever possible on backordered items. Occasionally an item can not be backordered or a price may not be able to be held on a backorder. Due to the complexities involved, we ask that you please give us a call on our toll free line at 1-800-961-8764, to place an item on backorder.

Damages

All damaged shipments must be reported to us as soon as possible. We will file a claim with the shipper and replace or credit as needed as soon as the claim process is complete. The length of time to complete the claim varies, but is usually within 10 business days.

Any shortages need to be reported to us as soon as possible.

In the event of any damage or shortage, all boxes and packaging regarding that order, must be kept on hand until the problem has been resolved and any claims paid in full.

To report a damage or shortage, please call our Customer Service department at 1-800-961-8764.